Return Policy

Returns & Exchanges

Delivery Times & Charges

  • Contact LOTTA LARISSA before returning or exchanging any items.
  • You can return the product within 7 days of delivery. Please note: We are unable to take back or exchange any pierced jewellery (earrings, nose rings etc.)
  • Custom pieces and shipping are not eligible for exchange, credit, nor return
  • The product must be in new condition. Un-used with all the packaging.
  • Want to switch to another size of the same product? You can do that, just contact us.
  • Want to switch to another product? You can do that, just contact us.
  • If a package is unclaimed you might have to pay a handling fee.    

Return Policy

Please contact LOTTA LARISSA before returning any items.

We recommend you send the items using an insured recorded delivery. LOTTA LARISSA does not accept liability for returned goods lost or damaged in the post.

Customs duties and sales taxes are not refundable.

 

Return Conditions

You can return the product within 7 days of delivery. The product must be in new condition.

Items should be returned at your cost within 7 days with all the original packaging and in perfect condition.

If the product is ruined or used the product shall not be refunded.

Make sure to include contact information with the return and if possible, please provide us with a tracking number.

LOTTA LARISSA suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

LOTTA LARISSA will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

 

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any possible Customs charges. LOTTALARISSA is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

 

Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

 

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

 

Transport Damage or loss

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Goods damaged in transit will be replaced as soon as possible. Please keep all packaging and all documentation regarding the shipment. Notification for damaged goods during shipment should be made immediately after the shipment has arrived.

 Lost packages will be dealt individually. All of the goods are insured for the value.

 LOTTA LARISSA is not responsible for items not received due to an incorrect shipping address.

 

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, LOTTA LARISSA reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

DELIVERY

Once your payment has been approved, you will receive an E-mail confirmation

Items that are in stock will be dispatched within 2 working days of receiving your order.

For items that are made to order (pre-order) from out of stock, please allow an estimated 14-30 days for delivery. Our products are all hand made. If there are any changes in the times we will notify you.

For custom made pieces the delivery times vary depending on the item. For custom made items delivery is FREE.

Once your order is ready, you will be notified by email and your order will be dispatched from Finland. In most cases a signature will be required upon delivery to ensure safe arrival.

 

DELIVERY CHARGES

CUSTOM MADE ORDERS - FREE DELIVERY

EU AND INTERNATIONAL DELIVERY  -  PLEASE SEE CHARGES BELOW

COLLECT FROM HELSINKI STUDIO - If you wish to collect your order from our Helsinki Studio, please contact us in advance by email at shop@lottalarissa.com to make an appointment.

For orders over 600€ the delivery is FREE

  • Finland insured post 15 €, delivery within 1-3 days. Finnish post 
  • Denmark, Estonia, Iceland, Norway, Sweden insured post 22 € within 2-5 days. Finnish post 
  • Europe insured post 35 €, delivery within 4-7 days. Finnish post or UPS or DHL
  • Rest of the world insured post 45 € within 4-10 days. Finnish post or UPS or DHL

 Shipping times are estimates following the dispatch date and are based on normal working/business days.

 

VAT, DUTIES AND TAXES

All prices include Finnish VAT 24 % . Finnish VAT is included regardless the shipping address.

Please note that you are responsible for any customs duties and taxes for items delivered outside the EU.

 

GENERAL PRODUCT INFO

While we do our best to represent every product as accurately as possible, Dimensions, sizes or colors may vary slightly due to the characteristics of handmade products.

We do not offer a jewellery repair service at the moment. We will repair faulty LOTTA LARISSA products. We will also replace our stones and do other work to maintain the dazzle in your LOTTA LARISSA jewellery. Please contact us for further info.

All enquiries: lottalove@lottalarissa.com

 

Terms & Conditions

Terms & Conditions in short 

  • By ordering any of our products, you agree to be bound by these terms & conditions.
  • By placing an order at LOTTA LARISSA, you warrant that you are at least 18 years old or have parents' permission to buy from us.
  • All personal information you provide us with or that we obtain will be handled by LOTTA LARISSA as responsible for the personal information.
  • Events outside LOTTA LARISSA's control shall be considered force majeure.
  • The price applicable is that set at the date on which you place your order.
  • Shipping costs and payment fees are recognized before confirming the purchase.
  • Card information is transmitted over secure SSL encryption and is not stored.
  • Please note that local charges may occur.
  • LOTTA LARISSA reserves the right to amend any information without prior notice.
  • All items are shipped as an insured and recorded post.
  • In case of deliveries outside the EU, duties and local taxes may occur. This is the responsibility of the customer.



Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at LOTTA LARISSA, you warrant that you are at least 18 years old (or have parents' permission to buy from us) and accept these terms & conditions which shall apply to all orders placed or to be placed at LOTTA LARISSA for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information

All personal information you provide us with or that we obtain will be handled by LOTTA LARISSA as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to LOTTALARISSA and Tictail and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request LOTTA LARISSA to delete or correct the information held about you. By accepting the LOTTA LARISSA Conditions, you agree to the above.


Force Majeure

Events outside LOTTA LARISSA's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that LOTTA LARISSA is released from LOTTA LARISSA's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


Payment

All products remain LOTTA LARISSA's property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from LOTTA LARISSA.

All transfers conducted through LOTTA LARISSA are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.


Local Taxes

Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

Shipping

Orders in Finland are sent via Finnish Post and abroad via UPS, DHL or Finnish Post.

 The items will be sent as an insured recorded post. The Finnish law requires all silver and gold products to be insured during shipment.

 Customers from non-EU countries are responsible for possible import customs and taxes.

 

Goods damaged in transit will be replaced as soon as possible. Please keep all packaging and all documentation regarding the shipment. Notification for damaged goods during shipment should be made no later than 5 days after the shipment has arrived.


Cookies

LOTTA LARISSA uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use LOTTA LARISSA without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On LOTTA LARISSA we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Additional Information

LOTTA LARISSA reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, LOTTA LARISSA has the right to cancel the order and refund any amount paid in the best way. LOTTA LARISSA shall also notify the customer of equivalent replacement products if available.

 

If the item is out of stock it can be ordered separately. This usually takes 2 - 4 weeks.

LOTTA LARISSA has high res product photos available for your use. Please ask for details.

 Dimensions are approximate and sizes or colors may vary slightly due to the characteristics of handmade products.

 All items come with a pouch and a box.

 

All enquiries: lottalove@lottalarissa.com